Terms & Conditions

* On any event, it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the event or if in reasonable opinion of the leader or another person in authority your behavior is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveler or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.</span

Booking Conditions

* Participant making the booking must be 18 years old & must possess the legal capacity and authority to make the booking. All participants may also be required to pay an non–transferable & non-refundable booking amount (minimum 50%). The remaining amount can be paid upon your arrival in base camp or from where the trip/trek/tour starts.</span
* after the acceptance of booking amount, we’ll issue a confirmation invoice through E-mail.</span
* To book any Trek, Tour, Road-trip, Trip, & and Event, you can contact us through our E-mail, Phonically, What’s App, our website http://www.heavenridersindia.com or through an approved travel agent.</span
* Self attested valid Identity must be provided by you otherwise it’ll create problem to obtain permits.</span

* Your safety is our priority and therefore if you’re in any condition (medical or otherwise) that needs any special care/attention and that might affect your or other people’s experience during the event than it’s your duty/responsibility to inform us while booking the trip.

* You agree to provide any/all information that may be asked by government authorities / border control / security agencies for the purpose of security and counter terrorism. The information you must provide will include, but not be limited to, full name – as shown in your valid passport or travel document, gender, age, nationality, travel document type, and number.</span
* Cost or Price are updated regularly on our website but the company reserves the right to change the prices anytime. There might be temporary offers & promotions running from time to time and the company reserves all rights to introduce or withdraw any offer or promotion at any time without any prior intimation. However, those who have already booked using any promotion or offer would not be affected.</span
* It will be your sole responsibility to reach up-to the starting point of the trip.</span
* In case you caught doing any unlawful act during your tour/trek/event, HRI is not liable for any kind of refunds.</span
* On any event, it is necessary that you abide by the authority of the leader, who represents the Company. If you commit any illegal act when on the event or if in reasonable opinion of the leader or another person in authority your behavior is disruptive, threatening or abusive, causes unnecessary inconvenience or is causing or likely to cause damage to property, danger, distress or upset, disturbance or annoyance to others or puts any other traveler or our staff in any risk or danger, on the telephone, in writing or in person, we may terminate your travel arrangements without any liability on our part.</span
* Any form of intoxication, by means of alcohol, illicit drugs, weed, or hash, is completely banned on all Expeditions/Trips/Treks/Tours or any activity. The observation & assessment of the Leader would be final in this regard and any traces/indication found would deem the participant unfit to continue further. In any of these circumstances no refunds or compensation will be paid to you and we will not be liable for any costs or expenses you incur.</span

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Cancellation/Refund Policy 

We totally understand that unforeseen circumstances might need you to change plans, and so HRI cancellation policy makes it easier to do that. Please read them very carefully.

• Cancellations up to 30 days prior to departure date – 10% deduction (payment gateway & bank charges).
• Between 30 days to 10 days prior to departure – 50% deduction.
• Less than 10 days of departure – No Refund.
• No Show – No Refund
• Not Used of Any Services – No Refund
• In partial payment system, Booking amount is Non-Refundable in any case.

In case of any unforeseen weather conditions, government restrictions, road blockage or any other unavoidable circumstances beyond our control, certain activities during the expedition or the event itself may be cancelled/skipped, or there could be change in the itinerary. In such cases, we will try our best to provide an alternate feasible activity or a voucher will be handed over (in case of cancellation or rescheduling of event) to you. However no refund will be provided for the same. In case the trip is cancelled by us for lack of minimum number of people in the batch, you will get a full refund. Also, if you have opted for a trek insurance, rentals, off-loading & other activities the amount will not be refunded. In partial payment system, booking amount is Non-Refundable in any case. All refunds will be processed back to the same bank account or the credit card account from which the amount has been paid. The amount for refund will be processed within 10 working days. Refund amount would always be calculated basis the net amount paid* for booking of the event & the Base Price of the event (excluding all additional services transport, rent, portage, etc.). Any voucher issued would not include the service tax amount paid while making the booking.

General Terms 

* Pictures used on the website, HRI social media pages, brochures and collateral are meant for marketing purposes. These do not imply the inclusion of the pictorial content to be a part of your vacation or any guarantee that you will experience, encounter or view whatever is depicted through the pictures.</span
* Trekking, Motorbike Trip, Mountain Biking, Paragliding, Rafting, Mountaineering or any Adventure Activity carries an inherent risk to life and property of both Parties. The weather or other conditions changes in minutes causing injury and death, which is beyond HRI or our service providers control.</span
* HRI does its best to reduce all types of risks, discomfort and hazard to the best of their ability (within financial constraints), yet there are chances of accidents, mishaps and deficiency in service. Ergo, you must agree with these terms and conditions. Please ensure that you read carefully and understand these terms prior to confirming your booking.</span
* While we do have first aid and experts available on all our trips/events but still there might be situations under which an emergency evacuation might be needed. We are committed to make a safe evacuation for you in case of an emergency. We would make necessary and adequate arrangements for your evacuation till the nearest road head that is well connected by road, and would also help you in boarding a vehicle to the nearest Hospital or any other facility so required. Any additional expenses incurred, that of porters, vehicle, ambulance, hospitalization, or any other expense incurred for evacuation, would be borne by the participant/trekker. </span
* When the change or cancellation arise from circumstances amounting to “force majeure” or for any other reason beyond our control, HRI shall not be liable to refund the amount already deposited.</span
* Laws and customs of the areas we visit can be very different to those we are used to. Be aware of your actions to ensure that they do not offend, especially if you are visiting religious areas. It is your responsibility to familiarize yourself with, and respect local laws and customs. If you fail to do so, we will have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.</span
* We are not liable for any damage or loss of your luggage or property. They are at your own risk.</span
* For expeditions/trips that involve road journey or travel, participants are advised to take utmost care of the road safety norms. Any indiscipline regarding road safety or risky riding/driving by the participant may force our team to restrict/suspend/terminate the participant’s ride/drive.</span
* All equipment issued to the participants at the start of any expedition/trip should be maintained and responsibly used by them at all times during the expedition.</span
* Any damage or loss of equipment issued by HRI to the participant, shall make the participant liable to compensate for the loss/damage.</span
* You are requested to understand that to run such a monolith operation, HRI hires the services of Third Parties who are professionals in their field. You hereby undertake to absolve HRI from any liabilities, vicarious or otherwise arising from deficiency in service of these third parties. HRI will not be responsible for any harm, loss or damage to your luggage, belongings or self when carried by porters, ponies or vehicles, during the trip, your arrival and departure or stay at the hotel / guest house/campsite.</span
* HRI reserves the right to take photographs of you during any trip or part thereof and to use them for promotional purposes. By booking a trip with us, you automatically grant us royalty-free, perpetual, worldwide and irrevocable license for using your images.</span

Hotel/Camping/Transportation Booking Terms 

* Check-in & Check-out subject to property terms (General timing 12 noon).</span
* Extra bed/mattress chargeable and please ask while booking.</span
* Children below 5 are complimentary. Rest depends on property terms.</span
* Please ask for Transportation/Taxi/Tempo service bookings terms and conditions (depends on transporter terms).</span